Support

All Ninco products have been manufactured with the most advanced technology and are subjected to rigorous quality controls. Even so, in case a failure occurs in its operation, the following conditions would apply:

The product It has a legal guarantee and review in our SAT Due to lack of consumer conformity if it meets all conditions below:

- The warranty period is 180 days after the date of purchase That appears on the ticket or purchase invoice (the user should always keep it).
- the guarantee is due to Manufacturing defects in materials or labor They will be valued by our technical staff in the Inspection of the Articles received.

An article will be excluded from guarantee and SAT review if it meets any of the following conditions:

- The 180-day period after purchase has expired.
- The article has been manipulated, modified or repaired by the user or anyone unauthorized by the manufacturer.
- The product was damaged by incorrect use (negligence, blows, unprovite voltage, electrical accidents, installation and / or use not in accordance with instructions for use, etc).
- Wear caused by normal or consumable use.
- Motors and batteries only have warranty service in case of failure in first use.

Only for Spain (except Canarias) and Portugal).

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If any doubt or problem with a given article, you can contact our technical assistance service directly:

- On the Internet, sending an email, clearly indicating the following points in it:

Name and surname
Direction
Phone and contact email
Place of purchase
Purchase date
Reference and name Article
Description Problem

Ninco is not responsible for the products received at our facilities without express authorization from the Technical Assistance Service.

Returns policy

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Return time
In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the refused text of the General Law for the Defense of Consumers and Users, the client has a Return time of seven business days from the reception of the merchandise. To do this, you should contact UNINTAL by email and indicate the order number and the reason for the return.

Every merchandise must be returned in its original packaging with all the accessories contained, not having been used, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the article.

Once the merchandise is received and proven that is in perfect condition, the payment amount of the purchase will be processed in a voucher to enjoy in the NINCO store within a year.